Terms of Service

Terms of Service & Safety Rules

By booking a tour or using the services of Banja Luka Travel, you agree to the following terms and safety regulations:

  1. Safety First: All participants must wear the provided safety equipment (life jacket and helmet) at all times while on the water and strictly follow the instructions given by the river guide (skipper).

  2. Alcohol & Substances: Consumption of alcohol or illegal substances before or during the rafting trip is strictly prohibited. The guide reserves the right to refuse participation to anyone under the influence, without a refund.

  3. Physical Health: Participants confirm that they are in good physical health and do not have any medical conditions (such as heart issues) that could compromise their safety. Rafting is not recommended for pregnant women.

  4. Cancellation Policy: Reservations can be canceled free of charge up to 24 hours before the scheduled tour. In the event of a “no-show” without prior notice, we reserve the right to charge the full or partial amount of the booking.

  5. Liability: While we use high-quality equipment and certified guides, white-water rafting is an adventure sport. Participants engage in the activity at their own risk.

  6. Weather Conditions: Rafting tours take place rain or shine. In the event of extreme weather that may compromise safety, Banja Luka Travel reserves the right to postpone or cancel the tour. In such cases, guests will be offered an alternative date or a full refund.